Do you ever find yourself being afraid to tell a client the truth? Do you fear telling them that the price has increased, the delivery is postponed, the program has changed or you can't provide what was originally promised? Do you sometimes tell people what they WANT to hear instead of what they NEED to hear?
A very common dilemma for most sales people. I have offered a few thoughts about this on my website that may encourage and give an alternative to eventually disappointing and losing a client. You will find this here